Your cart
Close Alternative Icon

Kakookies is experiencing operational challenges resulting in product being out of stock. We apologize for any inconvenience.

Customer Service

Our Guarantee: At Kakookies, we are committed to crafting wholesome and delicious cookies made with clean, simple ingredients.   We prioritize using "better-for-you" ingredients that help energize you and keep you satisfied.

If the unthinkable happens and you receive an incorrect order or a damaged package, please send an email with associated pictures to within 5 days of receiving your product. We will simply send you a new shipment. We do not accept returns or issue refunds for reasons other than an incorrect or damaged shipment.

Shipping:  We do our best to process your order in a timely manner (typically 1-2 business days with the rare exception of longer during peak times). Orders placed Thursday-Sunday or around the holidays may take longer due to processing and USPS/UPS delivery schedules.  

***Please note that USPS and UPS deliveries are affected by COVID-19 and normal delivery windows may experience delays.***

Most of our Kakookies ship via USPS 2-3 day Priority Mail, with occasional UPS and FedEx.  Our Sampler Pack is shipped via USPS First Class Mail.  If USPS does NOT deliver to your address, please make a note to us by replying to your order confirmation email as soon as possible.

Kakookies is not responsible for undelivered or returned packages due to invalid addresses.  It is the customers responsibility to type in accurate and deliverable addresses.

Once your package has been scanned by the shipping carrier, you will receive a tracking email.

Gift Orders:

Gift Notes: If you would like to add a gift note, please respond to your order confirmation email with the note that you would like us to include. We are happy to do so!

Sending multiple gifts to multiple people? You will need to place separate orders for each person you are sending to. Since each shipment needs its own shipping and tracking info, they need to have their own separate order.  That way you can also keep track of the order and shipment confirmation emails as well.


Kakookies LLC

2500 158th Circle West, Suite 100

Rosemount, MN 55068